UX e-commerce audit

An e-commerce usability audit is usually carried out using several methods. It is an expert audit, so its quality depends on the knowledge and experience of the auditor. The usability expert goes through the service as a service user would. He checks it against good practices (e.g. Nielsen heuristics, or Google’s e-commerce recommendations, for example). He presents his recommendations in the form of a report – the errors described are given weights so that an action plan can be put in place and the critical issues addressed first.